Terms
Of Use.

This Policy governs BWorth Coins (“Coins”) issued by BWorth Technologies Private Limited (“BWorth”, “Company”, “we”, “us” or “our”). By registering on, accessing or using the BWorth application, website, marketplace or Coins programme, you (“Customer” or “you”) agree to the applicable Terms & Conditions, Privacy Policy, Used Clothes Collection Policy, and other relevant policies. Where separate or affirmative consent is required by law, BWorth will obtain such consent. Downloading the application alone does not establish consent to terms requiring separate acceptance.

BWorth Coins are platform-specific reward credits issued against eligible used clothes, promotional offers, referrals or other programmes announced by BWorth. Coins may be redeemed against eligible products, discounts and offers available through BWorth and its participating partner brands, subject to applicable conditions.

Coins are not intended to be bank deposits, investments, securities, crypto currency or independent financial products. They do not earn interest and cannot ordinarily be withdrawn as cash, transferred to bank accounts, sold, pledged or transferred to other customers. Their regulatory treatment remains subject to applicable law.

Coins shall be credited according to the applicable collection valuation, verified quantity or weight, eligibility criteria and scheme terms communicated to the customer. Preliminary estimates may change following verification. BWorth may verify collection records and correct duplicate, erroneous or unauthorised credits based on supporting records and applicable terms.

Upon completion of the collections and sale transaction, including the customer's acceptance of the applicable valuation and handover of the accepted clothes, ownership and title to those clothes shall transfer exclusively to BWorth, subject to applicable law.

The customer confirms that they own the clothes or are legally authorised to transfer them. Once the transaction is completed, the sale is final, and the customer cannot ordinarily demand the return, exchange, recovery or re-delivery of the clothes, including due to a change of mind or dissatisfaction with subsequently available offers.

BWorth may lawfully sort, store, donate, reuse, repurpose, upcycle, recycle, sell or transfer the clothes to authorised downstream partners without further approval for each item. BWorth is not required to retrieve clothes already processed or transferred. The customer's inability or decision not to redeem Coins does not reverse the completed sale.

This clause does not exclude remedies required by law in cases such as fraud, invalid consent or other circumstances where the restriction is legally unenforceable.

Coins may be used only for eligible products, discounts and offers expressly permitted on the BWorth platform. Redemption is subject to product availability, participating brands, minimum order values, limits, campaign conditions and the redemption terms displayed at checkout.

Coins have no guaranteed redemption opportunity against every product or brand. Their applicable conversion or discount value, where relevant, will be determined by the scheme or offer terms communicated by BWorth. Coins cannot ordinarily be used outside the permitted BWorth ecosystem.

BWorth reserves the right, subject to applicable law and existing binding commitments, to introduce, modify, restrict, suspend or discontinue earning schemes, redemption options, promotional offers, coin-crediting formulas, redemption ratios, eligibility criteria, limits, participating brands and other programme features.

BWorth may also introduce verification procedures, transaction restrictions and security measures for legitimate business, operational, technical, regulatory or fraud-prevention reasons.

Material changes affecting customers will be communicated through the app, website or other appropriate channels where reasonably practicable or required by law. Changes will generally apply prospectively. Existing earned balances and prior transactions will be handled according to applicable commitments and law. Programme closure may include a reasonable transition or redemption arrangement where required or appropriate.

BWorth may credit, debit, reverse, correct or adjust Coins where supported by verification, transaction records or applicable terms, including duplicate credits, technical errors, incorrect calculations, ineligible promotional rewards, fraud, unauthorised transactions, order cancellations, returns or refunds where reversal is permitted by the relevant terms.

BWorth may temporarily hold disputed transactions or restrict redemption while investigating suspected misuse. Reasons for material adjustments will be recorded, and customers will be notified where reasonably practicable.

Coins may expire only in accordance with a clearly disclosed validity period or a validly introduced condition consistent with applicable law and binding commitments. BWorth may suspend promotional benefits or restrict accounts for established fraud or material breaches. Any cancellation of existing balances or treatment of unused Coins following inactivity, account closure or programme discontinuation shall remain subject to applicable law and disclosed terms.

Customers must not create fictitious or duplicate accounts to exploit rewards, falsify collection details, manipulate weights or transactions, exploit technical errors, use bots or unauthorised software, access other accounts without permission, make fraudulent claims, misuse referrals or attempt unauthorised transfers or commercial trading of Coins.

Where BWorth reasonably suspects fraud, it may require verification, hold disputed credits, restrict redemption or temporarily suspend the relevant account. Where a breach is established, BWorth may reverse improperly obtained Coins, cancel affected rewards, suspend or terminate accounts and pursue lawful remedies. Actions will be proportionate, consistent with applicable law and open to review through the grievance process.

Customers must safeguard their account credentials and promptly report suspected unauthorised access or incorrect wallet transactions. BWorth may request reasonable verification to protect accounts and investigate discrepancies, subject to applicable privacy laws.

Temporary outages, maintenance, technical errors or partner-system failures may affect wallet displays or redemption. BWorth may correct verified errors but shall not exclude liability that cannot lawfully be excluded.

The treatment of Coins used or earned in an order will follow the applicable cancellation, return, refund and campaign terms. Coins may be restored or reversed where the relevant terms permit. Where BWorth or a partner fails to fulfil an order, applicable consumer rights and refund remedies remain unaffected.

To the maximum extent permitted by law, BWorth shall not be liable for indirect or consequential losses arising solely from temporary service interruptions, unavailable promotional offers or changes to future programme features. Nothing in this Policy excludes liability for fraud, wilful misconduct, non-excludable negligence, breach of mandatory consumer rights or any other liability that cannot lawfully be limited.

BWorth may amend this Policy to reflect business, technological, operational, partner-related or legal changes. The latest version and its effective date will be published on the website or app. Where required, BWorth will provide notice or obtain affirmative consent. Continued use after a valid amendment takes effect constitutes acceptance only to the extent legally permissible. Amendments will not retrospectively remove earned rights contrary to law or binding commitments.

For disputes concerning coin credits, debits, expiry, redemption or collection transactions, customers may contact:

Please provide your registered account details, relevant transaction information and supporting evidence. Grievances will be handled within applicable statutory timelines and the Company's published grievance procedure. Nothing in this Policy restricts access to a competent consumer commission or other lawful forum.

This Policy shall be governed by and construed in accordance with the laws of India. Subject to applicable statutory rights and mandatory jurisdictional requirements, the courts of Gurugram (Gurgaon), Haryana, India, shall have exclusive jurisdiction over disputes arising out of or in connection with this Policy, to the extent such courts are legally competent to hear such disputes.

If any provision of this Policy is held invalid or unenforceable, the remaining provisions shall continue to apply to the extent permitted by law. This Policy shall be read together with BWorth's applicable Terms & Conditions, Privacy Policy, Used Clothes Collection and Valuation Policy, cancellation and refund policies, and campaign-specific terms.

By participating in the BWorth Coins programme and accepting the applicable transaction terms, customers acknowledge and agree to the conditions governing the use of BWorth Coins and the transfer of ownership of clothes as set out in this Policy.